Tuesday, October 13, 2026
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Pleading Accuses Auto-Claims Software Giant of Mining Drivers’ Data to Build AI Offering
Putative Class Action Alleges That Company Retains Personal Information, Uploaded by Body Shops, Insurers, to Build Programs Without Consent
By a MetNews Staff Writer
A putative class complaint has been filed in the U.S. District Court for the Central District of California accusing a software company—whose cloud-based program is used by insurers and body shops to generate collision repair estimates, value totaled cars, and process insurance claims—of mining drivers’ personal information without their knowledge or consent and using the data to build the artificial intelligence platforms that underpin its offerings.
Three Golden State residents, LaTrenda Burries, Gloribel Garcia, and Katleen Saturné, filed the pleading against CCC Intelligent Solutions Inc. and a related entity on Thursday.
The Chicago-based company, which boasts that its CCC One Estimating tool allows users to “[s]ave time with AI-powered estimating—work faster, from anywhere, with insights to help you write smarter, more thorough estimates,” reported more than $1 billion in revenue for fiscal year 2025.
Allegations in Complaint
Burries, Garcia, and Saturné alleged:
“Every year, millions of consumers…bring damaged vehicles to collision repair facilities after an automobile accident, and in the ordinary course of that process a consumer provides, and a repair facility or an insurer records, information about the consumer and the consumer’s vehicle….A consumer who provides that Personal Information reasonably expects it to travel only within a closed path, from the consumer to the collision repair facility and the insurer that are handling the repair and the claim….”
Saying that “CCC is the one participant…whom the consumer never deals with,” they continued:
“CCC does not stop at the estimate. On information and belief, CCC keeps the Personal Information, combines it with data from across its network of repair facilities and insurers, and uses it to build artificial-intelligence products and analytics that CCC licenses to its other customers.”
Use of Data
The plaintiffs asserted that “CCC tells investors that it has ‘processed more than $2 trillion of historical data across our network’ ” and the company’s “contract with insurers provides that ‘CCC may use data to train AI Services’ ” but that “CCC tells consumers none of this.” They remarked:
“No page of the estimate describes CCC’s retention, aggregation, or commercial use of the Personal Information, or gives the consumer any way to opt out of it, see it, or delete it. CCC’s privacy policy appears only on CCC’s own website, and no version in effect since April 2020 mentions artificial intelligence or model training.”
Each of the named plaintiffs claimed that they received a CCC One report from an auto-body shop within the last three years and that “[n]othing in the estimate informed” the plaintiff that “CCC would retain, aggregate, or use her Personal Information for any purpose beyond the preparation of the estimate.”
They requested recognition of a nationwide class, as well as a California subclass, of consumers for whom a mechanic “prepared an estimate for the repair of a vehicle using the CCC One platform” for the period covering “four years before the filing of this Complaint through the date of class certification.”
Privacy Violations
The pleading alleges that the conduct violates the right to privacy guaranteed by the California Constitution and the Unfair Competition Law, found at Business and Professions Code §17200 et seq., and intrusion-upon-seclusion tort principles.
Burries, Garcia, and Saturné seek, on behalf of themselves and the putative class, injunctive relief requiring the defendant to “remove from CCC’s systems the Personal Information and the artificial-intelligence models built from it.” They also prayed for nominal and punitive damages in addition to restitution for unjust enrichment, highlighting that they are allegedly “strangers to” the license agreements CCC signs with body shops, which provide:
“CUSTOMER hereby grants CCC full right and authority to use data supplied by CUSTOMER…for any internal industry, market, and trend analysis, product improvement, and research and development by, or on behalf of, CCC and its affiliates….”
The case is Burries v. CCC Intelligent Solutions Inc., 2:26-cv-11794.
Glendale-based attorneys Maro Burunsuzyan and Simon Y. Song of the Law Offices of Maro Burunsuzyan are representing the plaintiffs.
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